All returned or exchanged items must be in new condition, in their original packaging, and must include all packing material, blank warranty cards, manuals, and all accessories. Defective items may be repaired or exchanged the same model or manufacturer’s equivalent model. Buy WORLD SPA is not responsible for any consequential or incidental damage resulting from use of any merchandise bought from us. No refunds are given on shipping and handling charges. Buy WORLD SPA is not responsible for lost or damaged packages.